CRTC has delivered Conflict Resolution and Advanced Aggression Management training to a wide variety of Industries and Occupations throughout Australia.
From Solicitors to Receptionists, Venue Managers to Bar & Bistro Attendants, Customer Service Officers to Local By Laws Officers and Security Officers to Crowd Controllers.
Is training recommended for my industry?
- If your industry deals with the public your staff will eventually have to manage a complaint or deal with difficult customers.
- If your industry has to manage areas of compliance you definitely will get difficult through to aggressive customers.
- If your industry deals with customers who may be suffering with issues of drugs or alcohol abuse or mental health disorders, the level of difficult customer and their behaviour may at times be very intense.