I have used CRTC now for a number of years, they have always been very professional, eager to assist, flexible and great delivery of product.
Quotes from staff:
– ‘Excellent content’
– Good, easy to understand
– Very informative
– Very well planned and presented
We have been using Conflict Resolution Training and Consulting (CRTC) for approximately 4 years now with great success. Employees enjoy the sessions and once they’ve completed the training they describe the course as being informative, interactive and highly useful.Great work CRTC!
Karen Gore Melton City CouncilAfter utilising the services of Eddie Kardas and the team from CRT&C for many years I can confidently recommend their training programs and services. Participants continually provide positive feedback that all sessions are not only interactive and enjoyable but also relatable to their own experiences. Through the use of professional actors and the content of the specific programs we can always be ensured that training objectives are met. CRT&C have consistently proven they are willing to be flexible and have the ability to tailor their programs to met specific needs and audiences. It is with great confidence I can place the training and development needs of our staff into the experienced hands of CRT&C.
Kylie Shrume Senior Training and Development OfficerOrganisation Development
Conflict Resolutions training & Consulting have delivered numerous high quality training sessions to Moonee Valley City Council . The quality and knowledge of the trainer is exceptional and the feedback we receive is always fantastic. After arranging many training sessions in my time, I have never come across the level of professionalism, dedication and passion displayed by the trainer and the great customer service that is provided when building their relationships with their clients. I would definitely recommend Conflict Resolutions training & Consultants if you are looking to deliver great training that people actually learn from.
Stephanie Sassine Human ResourcesTheStar has utilised CRTC to provide training in respect of Conflict Management and has done so for the past 6 years. This alone is testimony in the value in which I place upon this company’s training capability and benefit for my staff.
De-escalation of conflict and customer service are critical aspects for The Star in terms of professional image and reputation. This is a key performance indicator for my management and one of the reasons we engage external providers to deliver training which is practical, relevant, interactive and realistic. In my view and those of my own training staff is that CRTC deliver this Conflict Negotiation Skills Manage to a high level and in fact I make it mandatory training for all Safety Team staff, Supervisors and Managers to undertake and at least every three years.
I have observed the feedback from staff and management who have attended this training and most indicate it is one of the best training sessions that they have attended. I strongly believe this has led to a significant reduction in physical evictions and conflict which unfortunately arises from time to time and I have noted staff better manage conflictual situations after receiving this training.
I can certainly recommend CRTC, their training capabilities and professionalism and I have been particularly impressed with the ManagingDirector Mr. Kardas who has developed a thorough understanding of the Casino operational environment and which he has well encapsulated in his simulated training sessions which I find stimulating, dynamic and innovative.
John Lomax Asset Protection ManagerConflict Resolution Training & Consulting have provided basic and advanced critical incident training to The Salvation Army Employment Plus for over 10 years. Their use of experienced professionals and external actors ensure that this training is tailored to both our organisation and our industry. For all the providers across Australia that offer this training there is reason that we’ve continued to use CRTC. This training provides our staff with the skills to effectively manage conflict through negotiation and communication.
Thanks again.
Steve Bray National Learning ConsultantThe Salvation Army Employment Plus
Crown Perth have conducted Negotiation Training courses with Conflict Resolution Training & Consulting for a number of years now.
They are always very popular courses and we have found them to be a very helpful addition to our staff training program.
Our staff enjoy the training and feedback shows that they feel more confident in dealing with conflicts after Eddie’s course.
They all comment on Eddie’s knowledge and easy teaching style finding the courses relevant to their jobs and making dealing with difficult customers easier.
We look forward to continuing our working relationship with Conflict Resolution Training & Consulting in the future.