Testimonials | Conflict Resolution Training & Consulting

CRTC has trained over 50,000 staff throughout Australia. We currently service hundreds of various businesses in numerous different Industries such as:

Local Government (City Councils)
Employment sector (Job Active)
Welfare Sector
Medical services
Construction Industry
Hospitality and Gaming Industry.
Services Australia (the old Centrelink) 15 years

Federal Government Departments are precluded from endorsing any Corporate Company.

Note

A few years ago when Services Australia was known as Centrelink, CRTC was one of many Training providers around the country asked by Centrelink to participate in a pilot program to establish which provider had the most suitable training program to meet their needs of dealing with difficult and aggressive customer behaviour.

At the completion of the evaluated Pilot program CRTC was selected as the most suitable provider. However procurement legislation prevented CRTC being awarded the training contract. A National tender process followed.

CRTC was awarded the Tender contract and is currently the preferred provider for training dealing with Customer aggression until 3^rd July, 2022.

Rather than supply outdated endorsements please contact CRTC and current referees will be supplied.

I have used CRTC now for a number of years, they have always been very professional, eager to assist, flexible and great delivery of product.
Quotes from staff:
– ‘Excellent content’
– Good, easy to understand
– Very informative
– Very well planned and presented

Murray Allison Crown Melbourne Limited

We have been using Conflict Resolution Training and Consulting (CRTC) for approximately 4 years now with great success. Employees enjoy the sessions and once they’ve completed the training they describe the course as being informative, interactive and highly useful.Great work CRTC!

Karen Gore Melton City Council

After utilising the services of Eddie Kardas and the team from CRT&C for many years I can confidently recommend their training programs and services. Participants continually provide positive feedback that all sessions are not only interactive and enjoyable but also relatable to their own experiences. Through the use of professional actors and the content of the specific programs we can always be ensured that training objectives are met. CRT&C have consistently proven they are willing to be flexible and have the ability to tailor their programs to met specific needs and audiences. It is with great confidence I can place the training and development needs of our staff into the experienced hands of CRT&C.

Kylie Shrume Senior Training and Development Officer
Organisation Development

Conflict Resolutions training & Consulting have delivered numerous high quality training sessions to Moonee Valley City Council . The quality and knowledge of the trainer is exceptional and the feedback we receive is always fantastic. After arranging many training sessions in my time, I have never come across the level of professionalism, dedication and passion displayed by the trainer and the great customer service that is provided when building their relationships with their clients. I would definitely recommend Conflict Resolutions training & Consultants if you are looking to deliver great training that people actually learn from.

Stephanie Sassine Human Resources

TheStar has utilised CRTC to provide training in respect of Conflict Management and has done so for the past 6 years. This alone is testimony in the value in which I place upon this company’s training capability and benefit for my staff.

De-escalation of conflict and customer service are critical aspects for The Star in terms of professional image and reputation. This is a key performance indicator for my management and one of the reasons we engage external providers to deliver training which is practical, relevant, interactive and realistic. In my view and those of my own training staff is that CRTC deliver this Conflict Negotiation Skills Manage to a high level and in fact I make it mandatory training for all Safety Team staff, Supervisors and Managers to undertake and at least every three years.

I have observed the feedback from staff and management who have attended this training and most indicate it is one of the best training sessions that they have attended. I strongly believe this has led to a significant reduction in physical evictions and conflict which unfortunately arises from time to time and I have noted staff better manage conflictual situations after receiving this training.

I can certainly recommend CRTC, their training capabilities and professionalism and I have been particularly impressed with the ManagingDirector Mr. Kardas who has developed a thorough understanding of the Casino operational environment and which he has well encapsulated in his simulated training sessions which I find stimulating, dynamic and innovative.

John Lomax Asset Protection Manager

Conflict Resolution Training & Consulting have provided basic and advanced critical incident training to The Salvation Army Employment Plus for over 10 years. Their use of experienced professionals and external actors ensure that this training is tailored to both our organisation and our industry. For all the providers across Australia that offer this training there is reason that we’ve continued to use CRTC. This training provides our staff with the skills to effectively manage conflict through negotiation and communication.

Thanks again.

Steve Bray National Learning Consultant
The Salvation Army Employment Plus

Crown Perth have conducted Negotiation Training courses with Conflict Resolution Training & Consulting for a number of years now.
They are always very popular courses and we have found them to be a very helpful addition to our staff training program.
Our staff enjoy the training and feedback shows that they feel more confident in dealing with conflicts after Eddie’s course.
They all comment on Eddie’s knowledge and easy teaching style finding the courses relevant to their jobs and making dealing with difficult customers easier.
We look forward to continuing our working relationship with Conflict Resolution Training & Consulting in the future.

Suzanne Roth-Abubakar Learning & Development Advisor : Crown Perth

For more than 10 years CRT&C have been providing all MatchWorks staff with customised training in conflict resolution. Feedback from staff is always positive with comments like ‘very engaging’, ‘relevant to our industry ’, ‘valuable information’ and ‘interactive’ being frequently used.

The CRT&C staff are great to deal with. Booking of courses is easy and feedback forms and certificates are issued almost immediately. They are professional and extremely helpful. I would not hesitate to recommend CRT&C to anyone looking for this type of training for their business.

Nikki Brogan Recruitment Office : Matchworks