Conflict Resolution & Management Courses


Our courses can be customised and geared towards the needs of your organisation. We have three main certified courses listed as follows


1

Manage Conflict Through Negotiation – Basic

Help improve and maintain your work place negotiating skills by avoiding customer conflicts and improving complaint resolution skills.


2

Manage Aggressive Customers – Advanced

Improve personal safety in the work place by reducing the risk of exposure to physical or mental harm. This course trains staff to successfully prevent escalation of client anger, or by intervention in an aggressive situation.


3

Armed Intruder (Now INC. Bomb Treat)

A known hazard when dealing with money and the public is the potential for an armed robbery. Under Work Health Safety Legislation – “When a known hazard has been Identified, training and procedures shall be implemented to over-come that hazard.”


4

Refresher Training

Everyone needs a re-fresher! We always have a fun an interactive environment, perfect to sharpen up your skills when faced with a difficult or aggressive customer.

Feel free to contact us for further information on any of the above courses.

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