Minimise customer conflicts in your workplace today and

- Improve work Health Safety
- Increase staff confidence
- Maximise customer satisfaction

Play the video >>>

Minimise customer conflicts in your workplace today and

- Improve work Health Safety
- Increase staff confidence
- Maximise customer satisfaction

Play the video >>>

Minimise customer conflicts in your workplace today and

- Improve work Health Safety
- Increase staff confidence
- Maximise customer satisfaction

Play the video >>>

Minimise customer conflicts in your workplace today and

- Improve work Health Safety
- Increase staff confidence
- Maximise customer satisfaction

Play the video >>>

Why use CRTC as your training provider?

Since inception we’ve trained over 27,000 participants to deal with difficult through to aggressive customers with remarkably high feedback

Quality Aggression Management and Conflict Resolution Training

Conflict Resolution Training & Consulting (CRTC) offers a range of quality training packages that cover everything from conflict resolution services to crisis intervention, customer aggression, and dealing with difficult customers. Since our company was established, we have delivered state of the art training to nearly 30,000 participants throughout Australia. Our conflict management courses are fully customised, so that they are industry specific, and they have received excellent feedback. Conflict resolution can be one of the most difficult things that companies have to deal with, but the process can be made easier with professional conflict resolution courses that will teach the fundamentals of how to handle aggressive customers.

Conflict Courses

What Our Courses Can Offer

Our conflict management training courses are extremely beneficial to all industries. They teach practical techniques that are easy to understand and implement. The courses are highly interactive, and they will simulate real life events where conflict is prevalent. Our professional facilitators provide original hands-on training that will build skills and confidence in every participant that takes the course. If you have a business that deals with people on a regular basis, then conflict resolution training is an absolute must. CRTC is a leading provider of conflict management courses in all areas throughout Australia, including Sydney, Adelaide, Melbourne, Perth, Hobart, and Brisbane.

Benefits of Taking CRTC Courses

  • Staff confidence will be increased.
  • Customer satisfaction will improve.
  • Work health safety will be improved.
  • Our course facilitators & designers are some of the most credible professionals in the industry.
  • Courses are customised based on your industry needs and type.
  • Our courses are incredibly interactive.

Contact Us Today

Contact us today at 03 52 210 800 to learn more about the high quality courses that we can provide, or to get assistance with any general enquiries that you may have. We will be pleased to provide any assistance that you may need.

Training Courses

CRTC constantly strives to provide the most up-to date, relevant and effective training programs. Our courses are specific to industry, and highly interactive, giving participants the best chance of implementing simple and practical techniques in real-life situations. We provide courses all throughout Australia, including Melbourne, Sydney, Brisbane, Adelaide, Perth and Hobart.

Latest News and Info

CRTC endeavours to keep updated with everything relevant in our industry for dealing with aggressive customers. We are also very active in the market, and love communicating with our valued clients. See what we’re up to!


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Manage Your Risk

On-site violence attributed to escalated staff-client conflicts are unfortunately increasing in the workplace today. Workers should be aware of the risks they pose to the well-being of their colleagues and themselves when in heated and intensified situations with clients or customers. A complaint poorly handled can, in a very short space of time, escalate. At the heart of managing this risk lays effective communication, active listening skills and above all else, exceptional customer service. By using the philosophy of a Negotiator and techniques taught in CRTC's courses, staff will learn to handle the sometimes unreasonable demands of customers and the general public, providing exceptional customer service and also increasing the safety at their workplace at the same time.View CRTC's training courses here