How to identify whether your company needs training

To identify whether your company needs training on Conflict Resolution or not there are some key questions that you must ask –

- Does your business often deal with disgruntled customers?
- Has your business experienced an incident where conflict has escalated?
- Do you have a current strategy in place to handle aggressive customers?
- Does your organisation have a good culture of recognising and then handling conflict effectively?
- Do you understand the dynamics that cause conflict in the first place?
- Can you recognise the physiological responses that cause employees to act in a way when faced with conflict?

If you feel you need help with any of the above, you should contact us.

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